Handcrafted luxury fragrances
Returns & Refunds policy
At MOORE™ Fragrance, we strive to provide our customers and community with the highest quality products and service. We understand that sometimes things don’t wound up as planned, and we want to ensure you have a definitive understanding of our refund policy.
Order Timing:
For the best experience, we recommend placing your orders before 12 PM Eastern Standard Time. This allows us to process your order more efficiently and ensures that it is shipped out promptly.
Handling Time:
All orders are processed and handled within 1-2 business days. Please note that this handling time is separate from shipping time.
Shipping Estimates:
Once your order has been processed, standard shipping typically takes between 2-7 business days, depending on your location and the shipping method selected at checkout. We recommend considering the best shipping options available to you to avoid any potential delays.
Refunds:
Refunds will be moderated, with discretion, on a case-by-case basis. We thank and appreciate your patience during our reviewal as this may take 2-7 business days.
Here's the process that will assist our review:
Elaborate your situation with our email, "contact@moorefragrance.com", so our team may assist you! Be sure to provide photos, and mail them as "attachments" with your message!
Provide your receipt, order confirmation number, and your story! This provides our team more clarity of the issue, and we'll reply via email if we'd like additional inquiries.
We'll review your photos to confirm the order(s) remained in original condition, or was solely damaged by a third-party, non-affiliated with MOORE™ Fragrance and the customers.
Once everything is approved , allow us to proceed 2-5 business days to return the partial or full refund amount of your order/damaged item(s).
We encourage you to our team if you have any concerns about your order. Please keep in mind that we are committed to ensuring your satisfaction, and we will do our best to address your needs.
Shipping Methods:
Before completing your purchase, please consider the shipping methods available to you. Selecting a reliable shipping option can help prevent delays and ensure that your order arrives on time, which is especially important if you are seeking a refund.
Thank you for choosing MOORE™ Fragrance. We appreciate your understanding and support, and we look forward to serving you! If you have any questions or need assistance, please don’t hesitate to contact our customer service team.
